CC MEETING: June 4, 2024
DATE: May 21, 2024
TO: Erin Rinehart, City Manager
FROM: Diana Vaughn, Chief Financial Officer
Chrystal Davis, Assistant City Manager
Title
Consider A Resolution Authorizing The City Manager To Enter Into A Professional Services Contract For System And Account Auditing For The Utility Customer Service Billing System By Iteres Group, LP In An Amount Not To Exceed $100,000.00.
Body
BACKGROUND:
In December 2023, the Utility Customer Service Department implemented a new water utility billing system to replace it’s 35-year-old legacy system. This new system was also integrated with the new ERP (finance) system that went live in January 2024. As a final step in the implementation of both new systems, we are now ready to conduct a full system and account audit to ensure all system functions are operating as designed, revenues are being booked and appropriately accounted for, and customer account information is accurate.
The terms of the contract include compensation for Iteres Group to audit the systems’ billing cycles, total dollars billed by rate class and service type, total number of bills by rate class and service type, operation and age of service orders, payment balances, active and inactive meters, and meter reads.
FINANCIAL IMPLICATIONS:
Based on system size and 80,000 active services being billed across 39,000 active accounts, Iteres Group will provide 600 hours of professional services via 2 staff at a blended hourly rate of $157.50 for a total compensation amount not to exceed $100,000.
STAFF RECOMMENDATION/ACTION DESIRED:
Staff recommends City Council authorize the City Manager to enter into a contract with Iteres Group, LP for professional system and account auditing for the Utility Customer Service’s Customer Information System.