City Council Meeting Date: June 9, 2026
Date: May 20, 2026
To: Erin Rinehart, City Manager
From: Diana K. Vaughn, CFO
Chrystal Davis, Assistant City Manager
Title
Consider Authorizing The City Manager To Execute An Amendment To The Contract With Vertosoft LLC, Through The TIPS Purchasing Cooperative, For InvoiceCloud Payment Gateway And Payment Processing Services To Expand Payment Processing Options, Increasing The Contract By $187,500, For A Revised Five-Year Total Contract Amount Not To Exceed $937,500.00.
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Background:
The City currently utilizes InvoiceCloud payment services through an agreement with Vertosoft LLC for online payment processing for Building Inspection, Environmental Services, and Utility Customer Service payments. Following a recent service disruption involving an InvoiceCloud partner, staff identified the need to strengthen payment processing reliability and expand customer payment options. The proposed amendment will authorize additional gateway and processing options to maintain uninterrupted service and add one-time ACH (E-Check) payment functionality as an additional non-card payment option.
These improvements will support continued secure and reliable electronic payment processing services for City operations and customers.
Financial Implications:
Payment gateway and processing fees are funded through approved departmental operating budgets. The amendment increases the agreement authority by 25% for a revised total not to exceed $937,500. This increase is intended to cover costs incurred during the recent service disruption and ensure sufficient authorization for future processing costs.
Impact on Community Sustainability:
This project supports and aligns with the City Council's goals and objectives to leverage technology to improve our effectiveness and efficiency.
Staff Recommendation/Action Desired:
Staff recommends City Council authorize the City Manager to execute an amendment to the contract with Vertosoft ...
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