CC MEETING: April 7, 2015
DATE: March 30, 2015
TO: Leonard Martin, City Manager
FROM: Vince Priolo, Purchasing Manager & Carl W. Shelton, Fleet & Facilities Director
Title
Consider Approval To Renew The Contract For Janitorial Services To CTJ Maintenance, Inc In An Annual Amount Not To Exceed $367,140.00.
Body
BACKGROUND:
Council approved a two year contract for janitorial services with CTJ Maintenance, Inc. on April 3, 2013. The contract allows for two additional two-year renewals at the city's option. Staff is seeking council's authorization to exercise the first contract renewal option.
Services to be continued with this contract renewal include general janitorial services at the following facilities: City Hall, Hebron & Josey and Josey Ranch Lake Libraries, PD and Justice Center, Central and South Service Centers, Animal Shelter, Crosby and Rosemeade Recreation Centers, and other outlying facilities.
Historically, custodial service contracts have been very challenging. Quality services at competitive rates don't always align within this business sector. The industry is stricken with high turnover rates, poor business practices, and low profit margins. In 2013, the council approved terminating the existing contract with a different vendor after twelve months of poor performance and high customer complaints. The previous contract was not renewed after the initial two year term for similar performance issues. Transitioning through multiple vendors in such a short time frame can have very adverse effects on the cleanliness and appearance of our city facilities. This can lead to a very negative perception by staff and visitors alike.
Over the past two years, CTJ Maintenance has proven to be a reliable and responsive janitorial services provider who adheres to the basic tenets of the contract requirements. Regardless of the vendor, the success of the program relies on the vendors' ability to communicate effectively, manage ope...
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